ROSLAWDEV.COM SLA level of 98% uptime/availability results in the following periods of allowed downtime/unavailability:
- Daily: 28m 48s
- Weekly: 3h 21m 36s
- Monthly: 14h 29m 23s
- Quarterly: 1d 19h 28m 8.8s
- Yearly: 7d 5h 52m 35s
The SLA calculations assume a requirement of continuous uptime (i.e. 24/7 all year long) with additional approximations as described.
- The customer can open a ticket in our ticket system or send us an email to admin@roslawdev.com, if he has any questions regarding his service.
- The official (non-SLA) response time of ROSLAWDEV.COM is 24 hours. But in practice this can of course be a lot faster.
- ROSLAWDEV.COM only offers support on the services provided by ROSLAWDEV.COM.
- ROSLAWDEV.COM does not provide support for third-party software.
